Product purchase policy

Article 19 Paid services and members using paid services
  1. The paid service will commence upon the company's approval of the member's application for use. However, if the company is unable to initiate the paid service due to technical or other circumstances, the member will be notified in advance.
  2. When a member applies for a paid service, the company notifies the member of the details of the application.
  3. If a member who has received the notification in the preceding paragraph discovers any discrepancies in the information or other information displayed, the member must request correction or modification from the company. The company must process the request accordingly. However, if the member has already paid, the provisions regarding cancellation of paid subscriptions, etc., shall apply.
  4. The Company provides the following paid services, and may add or change the service contents according to the Company's circumstances and other general conditions.
    A. Monthly subscription ‘paid service’ subscription and payment: A service that members use by signing up as a monthly subscription member on the TOAPING website and making a payment to use the paid service.
    B. Monthly Subscription ‘Paid Service’ Subscription: A service that members use by paying for a subscription (subscription authentication number) to use the paid service.
    C. Subscription to ‘Paid Service’ through Agency Sales: This is a method of selling paid services provided by the company through a third party, and the method of using the products sold follows the paid service information provided by the affiliate.

Article 20 Paid Service Use Agreement
  1. A paid service use agreement is established when a member who has agreed to these terms and conditions applies for use of a paid service and the company approves the application (at the point in time when the paid service's "payment complete" or other indication is displayed to the member in the procedure).
  2. Before a member pays for a paid service, the company provides information on the purchase details page to ensure that the member accurately understands the following items and can transact without error or mistake.
  3. The Company may not accept or reserve applications for paid services if any of the reasons specified in these Terms and Conditions [Article 5 Withdrawal of Membership and Termination of Service Agreement] arise.
  4. When applying for paid service use, members must provide information that matches their current facts. Members must select a payment method for the paid service they wish to use and provide the company with accurate payment information required for the selected payment method.
  5. If any of the matters set forth in the preceding paragraph change, the member must notify the company of the change without delay in accordance with the procedures established by the company, and the company must reflect the change without delay.
  6. Members can pay for and use paid services using payment methods designated by the company, and can use paid services through subscriptions issued through the company's shopping mall or various promotions and events.
  7. Points provided to members by the company and held by the member cannot be refunded in cash, and will automatically expire if the member cancels the membership agreement or has his/her membership restricted, or if 30 days have passed since the date of provision.

Article 21 Cancellation/termination of paid service use
  1. Paid services with a monthly subscription (e.g., 3-month or 6-month subscription) can be cancelled through the purchase history section of the member's My Page. If a member cancels a monthly subscription, a refund will be processed according to the company's refund policy, and membership will be unavailable for subsequent subscription periods.
  2. If a member is provided with goods that are different from the displayed or advertised content or from the contracted content, the member may request cancellation and refund within 30 days from the date the member learned or could have learned of the fact.
  3. Members may request cancellation at any time during the subscription period through the purchase history on the member My Page, and the company must promptly process such requests in accordance with the procedures stipulated in relevant laws and regulations.
  4. If a member requests cancellation after the period of use of the goods or services purchased has ended, a refund is not possible.
  5. After confirming a member's request to cancel a paid service, if a refund is due, the company will, in principle, request the payment provider to suspend or cancel the payment within three business days of receiving the member's notice. The refund will be processed using the same payment method used by the member. However, if the company has notified the member in advance and in the cases listed below, refund methods and refund periods may vary by payment method. A. For payment methods that require payment confirmation, such as credit cards, within 3 business days from the date of payment confirmation. B. If a member has benefited from using a paid service or requests cancellation
  6. The Company is not obligated to refund the payment for paid services to members who use paid services without paying for them directly, such as when the member receives the paid service as a gift or acquires it for free.
  7. If a member requests withdrawal from the service and a refund is required, the company will process the refund in accordance with the company's refund policy.
  8. The company's refund policy is as follows:

Based on monthly subscription When to request a refund Refund amount (%)
3 months (90 days)
/
6 months (180 days) 		Before delivery of books 100% full refund
Within 1/3 of the total subscription period
(Counting days from subscription start date)		 Book price and
1/3 of the normal tuition fee
Refund of the deducted amount
Within 1/2 of the total subscription period
(Counting days from subscription start date)		 Book price and
1/2 of the normal tuition fee
Refund of the deducted amount
Half of the total subscription period has elapsed
(Counting days from subscription start date)		 0% refund
After subscription period ends 0% refund

※After the book is delivered, refunds are not possible, except for cases of missing pages or damaged copies.
※The refund policy is applied by calculating the number of days taken from the subscription start date during the total subscription period.
※If you have received benefits such as discounts, the number of days taken will be calculated based on the regular tuition fee.

Article 22 Rules other than the terms and conditions
Any matters not specified in these Terms and Conditions shall be governed by the Information and Communications Network Act and related laws and regulations or customary practices.

Supplementary provisions
  1. These Terms are effective as of February 9, 2021.
  2. The revised terms and conditions will be effective from July 1, 2022.